With Zinc, you can expect human-first support, exactly when you need it. 

What’s the secret? Zinc support is designed to help you where and when you need it, as quickly as possible. 

We have a number of resources available 24/7, including:

1. Responsive AI chat that solves 1 in 2 queries instantly in over 200 languages
2. A comprehensive knowledge base that lets you search for your topic of interest across 500 articles 

While those tools are designed to help you on the fly, our UK-based support team is constantly making sure the information is up-to-date and accessible. For more complicated questions, they’re on hand to provide 1:1 support when you need it most:

1. For questions about compliance, your Zinc contract, or how to use the app, you’ll chat to your account manager through email or virtual meeting
2. For troubleshooting active check requests the AI chat bot isn’t trained to solve, our customer support team will pick up the queries where it left off, using the information you already provided

We believe that having a UK-based support team is essential for enabling your hiring in the UK and globally. Outsourced support teams can lead to compliance concerns, communication delays for UK teams, and frustration for candidates and referees.

Yes. Zinc’s platform is built to automatically adapt to hiring regulations around the world, so you can use one system whenever you hire. While other providers might specialise in one region, Zinc is a truly international solution built for global teams. 

When a candidate starts their checks, they confirm their country of residence and citizenship. Zinc automatically routes the right check types for that country and applies the right data capture, check types, and regulatory logic. You don’t need to build separate checks packages for each market you’re hiring in or do any extra admin. 

The only exception is DBS checks, which are only available in the UK.

For candidates with international address histories, you can enable multiple criminal checks within a package, covering up to 10 years of history across every country where they lived for 6+ months. Zinc prompts the candidate to confirm their address history and runs the relevant check in each jurisdiction automatically.

Zinc’s scalable, tech-first platform is built for the needs of modern companies. Zinc combines the best of automation with human-first support, giving you access to faster than average turnaround times and eliminating bottlenecks in your hiring process. 

While Veremark users on G2 occasionally report waiting weeks for background checks to close without clear ETAs, Zinc relies on an automation-first approach. Checks are run simultaneously and results often come back in minutes or days, giving you real-time tracking so you’re never left in the dark.

Plus, we’re serious about providing a great candidate experience. Our platform is mobile-first, so candidates can complete their checks on the go. Our average candidate rating is 9.2/10, and we’ve been awarded The 2025 Growing Business award for Customer Experience.

Chasing candidate references is a pain. With Zinc, you don’t have to. 

Traditional reference checks depend on third-party services manually verifying candidate and referee details, then emailing or calling referees one by one to collect references. It’s slow, and filled with the risk of incorrect information, human error, and data exposure. 

Zinc’s Unified Referencing combines employment verification, professional references, and regulatory reference checks in one automated workflow to cut down on admin for you and your candidates. Here’s how it works:

1. Candidates provide referee information and employment dates
2. Zinc collects and validates reference information with automated emails to referee and direct HMRC verification, so you start getting results in minutes
3. We’ll chase referees for you up to five times and keep you informed at every step in the process, sending updates to your Zinc dashboard
4. Once complete, reference check notifications are delivered straight to your inbox and ATS. 

Zinc’s referencing tool helps you stay compliant with relevant regulations quickly and gives you confidence that you’ve made the right hire.

Yes! Many of our users are able to start sending checks in minutes directly from the platform. Pay As You Grow plan customers can create their own account in minutes, and are only charged per check. 

Whether you’re sending basic DBS checks or need a custom solution, Zinc allows you to build your own packages and have total control over the checks you send to candidates. And once you send checks, you don’t need to do anything else — our automated solution works directly with candidates to capture their details, chase referees, and keep you in the loop the entire time.

Zinc background checks are some of the fastest in the industry, thanks to our automation-first approach. Zinc’s checks run simultaneously, and 65% of Zinc’s checks return near-instant or instant results — so you’re never stuck waiting for one check to finish before the other begins.

When checks are running, Zinc’s status dashboard shows you exactly how checks are progressing. You’ll see any actions you need to take right away, rather than wasting your time searching for progress updates or historical performance data. We’ll also chase candidates and referees for you, so results come back faster and you’re not wasting time on admin.