About...
MyTutor provides online tutoring services tailored for both individuals and over 600 schools. With thousands of tutors worldwide, they offer personalised lessons to support learning and exam preparation. Having completed more than a quarter of a million lessons, they’re working to improve education globally. They are also committed to accessibility and safety, ensuring the highest possible standards of safeguarding through rigorous child protection measures developed alongside experts in the field.
per employee
not weeks
MyTutor
Background check experience
MyTutor is deeply committed to maintaining the highest standards of safeguarding for its students, ensuring a secure and positive learning environment. This commitment is reflected in its strict adherence to robust child protection policies, including the implementation of 'Safer recruitment' practices, aimed at ensuring the suitability of staff and volunteers to work with children and young people.
Given the importance of DBS and CRB status updates in ensuring a pool of top-quality educators, MyTutor faced a significant challenge. Talia Allen, Senior People Ops & Experience Executive, discovered she was spending over two hours each week trying to resolve issues with their current background-checking provider. Recognising the strain this placed on the company's finances and efficiency, they sought a more cost-effective and streamlined solution to enhance HR productivity.
As a forward-thinking company that prioritises automation and user experience, MyTutor found it frustrating to repeatedly inform applicants about delays in checks. This raised concerns about their brand reputation. Therefore, they sought a solution that would streamline the application process while maintaining a safe educational environment.
Ensuring a positive user experience was paramount for both candidates and the MyTutor hiring team, especially after grappling with a cumbersome provider. For candidates, the ability to complete background checks swiftly, including on their mobile phones, was a significant advantage offered by Zinc. Meanwhile, the hiring team required a user-friendly solution for their day-to-day tasks, avoiding complex processes such as lengthy clicks to send references.
Given the slow pace experienced with their previous provider, MyTutor needed an efficient solution that was intuitive and reliable, with responsive customer support - if ever needed. With a small team managing a workforce of 250, automation was a priority. Mike commented on the importance of integration, stating, "The Zinc integration with Workable is excellent because it empowers our Talent Manager to initiate the right-to-work process from one platform, rather than resting with other members of the HR team."
Results
The time-saving Mike and the MyTutor team have experienced with Zinc is huge. From having employees spending more than 2 hours a week on the phone trying to solve problems, plus additional admin time completing the checks versus the admin time required to complete background checks through Zinc has saved them an equivalent of 13 business days worth of time in a 6 month period.
Even while being a member of the team down for the last 2 months, with Zinc it meant Mike was still able to do his job and not worry about getting all the checks completed himself as he could rely on the automation. Instead of a 10-step process for a simple task, it’s 3 clicks and you're done. Without this change in background-checking provider, the financial and operational impact would have continued to grow.
Mike’s words of wisdom speak for themself, “My advice would be, if you're looking for simplistic automation, that is easy to train and easy to implement then choose Zinc.”
Loved by the world's leading companies
.svg){kind=icon}
%201.png)
