We have a confession to make: historically, reporting and analytics at Zinc haven’t met the bar.
In-product reporting was non-existent and entirely people powered, with teams scrambling to produce one-off reports in response to customer requests.
People-driven solutions naturally meant patchy coverage, inconsistent delivery, and a reactive experience. Our analytics dashboard, untouched since launch, offered only a surface-level look at turnaround times. Falling way short of our goal: enabling our customers to make data-driven check optimisations.
That changes today.
Introducing: Insights
We’re thrilled to launch the new Insights section in Zinc: your centralised hub for transparent, powerful reporting and analytics. Every customer account now has access, with company admins able to dive into a suite of actionable data across checks, candidates, and billing.
1. Wide-ranging reports
The new reporting dashboard includes a comprehensive collection of high-impact reports designed to answer your most common and valuable questions.
These include:
- Operational activity: Track trends in actions like canceled checks and failed verifications
- Candidate submission data: See what data is being sent to Zinc, and where gaps or issues arise
- Usage and billing reports: One of our most requested features, now available at your fingertips, — no manual requests required
All reports are interactive and filterable, making it easier than ever to extract value from your data.
2. Advanced analytics at a glance
Next up: the analytics dashboard, a visual powerhouse of charts and tables that gives you a bird’s-eye view of your account’s performance.
Explore:
- Check performance: Understand how different types of checks are performing, from completion times to outcomes
- Package and country breakdown: Compare performance and usage by package type and geography
- Candidate engagement insights: Discover how candidates are interacting with their checks, with metrics on response times and satisfaction scores
This dashboard is designed not just for visibility, but for action. Whether you’re refining internal SLAs or enhancing candidate experience, you now have the data to drive change.
Giving you more power with transparency
With the new Insights section, Zinc offer the most flexible and transparent insights on the checking market.
No more guesswork. No more waiting on ad hoc reports. Just powerful, self-serve data that helps you optimise performance, improve candidate experience, and stay ahead of compliance.
To learn more about Zinc's new Insights section, talk to your account manager or book a call with our team today.
