Customer and Candidate complaints notice

This policy was last updated on 10 January 2024


This document is produced on behalf Zinc Work Limited (“Zinc”) a company incorporated and registered in England and Wales (company number is 10961635) with a registered address at Eastcastle House, 27-28 Eastcastle Street, London, United Kingdom, W1W 8DH on behalf of itself and any affiliates. 

This document is intended for all current customers (including recruiters) and candidates who have either requested or submitted background checks through the Zinc platform. 

Contact information

For complaints or serious nature please contact our Chief of Staff, Sam Norman (

For complaints raised by existing or prospective Zinc clients please contact our Account Management Lead, Rakeem Ledgister (

For complaints raised by recruiters, candidates or other users of the Zinc platform please contact our Senior Customer Success Manager, Conrad Jones (

For complaints relating to GDPR or data privacy please contact our Data Protection Officer, Hamraj Gulamali (

For all other complaints or queries please contact

Complaints procedure

Zinc takes complaints by all of its users seriously, whether you’re a recruiter, a candidate or an interested party. We want you to know that you can contact us at any time in order to raise your concerns.

Zinc commits to responding to all complaints raised within 24 hours. At times this will be an acknowledgement email, at other times we’ll be able to respond more formally with a resolution. 

All you need to do to raise a complaint is write to one of the above email addresses (depending on the type of your complaint) and Zinc will resolve the complaint to the best of our ability. 

Yours sincerely,
Luke Shipley