You're a recruiter with a tight deadline, eagerly awaiting the results of a criminal check for a top candidate. Days pass, and you see no updates, you’ve let their new manager know that it should be ‘not too long now’ and they’re holding you to it. You reach out to our fantastic support team to find out that they’ve been battling with gaining information from the candidate. Sound familiar? Feel the frustration? This scenario is all too common, and quite frankly it’s not the experience we strive to provide you with Zinc.
We are now excited to be introducing clear status updates for criminal checks to address these issues. You will now have:
- Clear indicators showing whether a check has been submitted or is pending candidate action.
- Information on what is required candidate actions to complete the check.
The Why
We heard your feedback: there is currently no visible distinction between when a criminal check is submitted and when it is awaiting candidate information. This lack of transparency can lead to misunderstandings and time wasting. It can even:
- Create distrust in what statuses mean within Zinc.
- Make check turnaround times difficult communicate to your wider team.
- Force you to contact customer support to understand basic check progress.
- Require you to actively monitor Zinc for updates on criminal checks.
Delivering a simple and efficient check process is crucial to us. While our support team is fantastic, we know you’d rather get information instantly on the platform instead of taking an extra step.
If you have any further questions or would like to provide feedback on this improvement reach out to your account manager or the live chat, we’d love to hear your thoughts.
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