What can I do about a date mismatch in my reference check?

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What is a date mismatch in my reference check? 📅

Our software flags up all date-mismatches, even if there is only a one-month difference between what you and your referee said.

What do I do if I receive a date-mismatch email? 📧

When you receive a date-mismatch email from your reference check, the most important thing to do is not to panic.  As a first step, you should click on the “View date mismatch” button within the email to understand what has happened.

  • You may have selected the wrong date by mistake and your referee has selected the correct one. If this is the case, email your recruiter and let them know you made a mistake when you requested the reference. This should not be a problem as long as you have the required number of references requested by the recruiter.
  • If you think that your referee has submitted the incorrect date in the reference check, please double-check your payslips. If the date is incorrect after checking your payslip, let your referee know and ask them if they can submit a new reference check. If they agree, , and request a new reference check by using the “Add Another'' button at the bottom of the referee details form. You can access this page from the first email we sent you.  If you have any issue with this process, let us know by using the chatbox on the bottom right of the screen.

Your recruiter will have received an email with the date mismatch information, so if it is a problem they should let you know.

If you about a date mismatch we can help you with the steps above. For security reasons, we are not able to alter any reference provided. If we receive the explicit consent of the referee, we can reset the request for them to re-submit the reference. We also cannot let you know if the reference check will be accepted. Your recruiter will decide whether it meets the company requirements.

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